Delivery & Return Policy – Mediglam Pakistan

Delivery Policy:

1. Shipping Information: We offer nationwide delivery across Pakistan. Orders are usually dispatched within 1-2 business days after payment confirmation.
2. Delivery Time: Estimated delivery time is 3-5 business days for major cities and 5-7 business days for remote areas. Delays may occur due to unforeseen circumstances or during peak seasons.
3. Shipping Charges: Shipping charges are calculated based on the weight and dimensions of the products. Shipping costs will be displayed at the checkout before payment.
4. Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS to track your shipment’s progress.
5. Delivery Partners: We work with reliable courier services to ensure safe and timely delivery of your orders.

Return Policy:

At Mediglam, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your health care or beauty product purchase, we offer a hassle-free return policy to make your shopping experience worry-free.

Eligibility for Returns:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery to initiate a return or exchange.
2. Incorrect Items: If you receive an incorrect item, please notify us immediately to arrange for the correct item to be sent or for a refund.
3. Unsatisfactory Products: If you are not satisfied with a product for any reason, you may return it within 7 days of delivery. The product must be unused, in its original packaging, and accompanied by the original invoice.

Return Procedure:

1. Contact Us: To initiate a return, please contact our customer service team via phone or email. Provide your order details and reason for return.
2. Return Authorization: Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping: You will be responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent damage during transit.
4. Refund or Exchange: Once the returned product is received and inspected, we will process your refund or exchange based on your preference. Refunds will be issued to the original payment method within 7-10 business days.

Non-Returnable Items:

1. 1. Opened or Used Products: For health and safety reasons, opened or used health care and beauty products are not eligible for return unless they are damaged or defective.
   2. Personal Care Products: Due to hygiene reasons, certain personal care products, such as skincare, haircare, and intimate hygiene products, are not eligible for return unless they are damaged or defective.

Contact Us:

If you have any questions or concerns regarding our Delivery & Return Policy, please contact us:

– Phone: +92-333-6864903
– Email: info@mediglamhub.com